Concerning transactions for new materials the Buyer need to ask to the Sellers about their own rules to manage cancellations, replacements, returns and refunds. Since the Buyer pay the Seller directly for new materials transactions, SIXTI does not mediate these claims.
Regarding used machinery operations, since the Buyer and the Seller have reached an agreement outside SIXTI, SIXTI does not mediate these claims either.
In trasactions of used and pre-owned materials SIXTI collects the money and pays the Sellers after two weeks of completion of delivery. If the item was not received, does not work properly or is not as described, the Buyer can request a return within this period of time.
If you as Seller are required to reimburse a Buyer in regards to a return of a transaction of used and pre-owned materials, you authorize SIXTI to reimburse the amount to the Buyer.
We refund Buyers to their original payment method or their PayPal account the amount of money paid less the value of our sales commissions. If a buyer doesn't have a PayPal account, we ask the buyer to create one with their SIXTI registered email address to claim their refund. In the unlikely event that we're unable to send refunds to the original payment method or the buyer's PayPal account, we may provide refunds by credits on your account or digital discount vouchers redeemable for future purchases on SIXTI.
The cost of return shipping for an item that is not working properly or "is not as described" supplied in a sale operation of used and pre-owned materials is the Seller's responsibility nevertheless, the Buyer need to come to an agreement with the seller.
If you and the Buyer have not been able to come to an agreement after 3 business days, you can ask us to step in and resolve the issue. We will assess all the information and within 3 business days will come to a decision.
If the decision is in favor of the Seller, we will refund the Buyer the amount of money paid less the value of our sales commissions and the cost of the return shipping..
If you disagree with our decision after we have been asked to step in, you can ask us to take another look. In order to request an appeal, you'll have to provide additional details for us to take into consideration, such as photographs showing there's nothing wrong with the item. We'll review your new information, and get back to you with our final decision, usually 3 business days.